Nixon Technology offers a comprehensive suite of IT management and monitoring services, to help organisations resolve issues quickly and efficiently.
We can design and provide a custom package of preferred services.
End-to-end managed IT support
Our service desk manages incidents as they arise, with typical weekday service hours 8.30am to 5.30pm.
We pride ourselves on swift resolution, minimising business interruption and downtime. Our representatives liaise with internal and external stakeholders throughout the incident. Our team provides extended after-hours support, for 24/7 coverage of critical incidents.
We attend onsite for urgent IT problems that cannot be resolved remotely.
Draw on Nixon Technology
MSP IT expertise
As an experienced IT managed service provider (MSP), we ensure organisations get the most out of their business technology.
Our MSP IT services include:
- Liaise with suppliers ensuring timely warranty support for hardware failures
- Liaise with suppliers to repair out-of-warranty hardware where feasible
- Monitor critical systems 24/7
- Apply Microsoft security patches (including server reboots)
- Liaise with Microsoft or other vendors for critical incidents
- Monitor critical network devices 24/7
- Report monthly where applicable
- Apply Microsoft operating system and Office 365 security and application patches
- Manage and update desktop business operating system environment as required
- Monitor nominated backup solution 24/7
- Provide, install and monitor recommended Antivirus solution
- Report monthly on progress
- Manage server applications not specifically covered by third party support arrangements (typically covered by a separate agreement)
- Liaise with Telco/VOIP provider to resolve issues
- Select the right technology solutions
- Register customer approval with Telco
- Liaise with ISP to resolve issue
- Select the right technology solutions
- Register customer approval with ISP
- Handle as separate mini project due to subject complexity
- Provide documentation for visibility on SOE, its components and operating systems
- Migrate to Office 365
- Clean up a server room and install larger racks
- Purchase and update of servers
- Install security cameras
- WiFi upgrades
Ask us for the right MSP IT support for your organisation.
Get in Touch
Thanks for your interest in our services. Please fill out the email form, submit and we will get back to you soon or call us on (02) 8896 4318 to discuss your business needs.